Question 1

Need to exchange your ticket for another show date and time?

Accepted Answer

We understand that things don't always go to plan. Experiencing cold and flu like symptoms or concerned about the weather?

Please FILL OUT THIS FORM to send us a request for a date change.

Do not worry if you do not hear back from us right away, as long as we have it prior to the start of the performance, we will guarantee the exchange.

Question 2

What if it's raining? Can I exchange my ticket?

Accepted Answer

The show will go on, if it's safe to do so! We hope that if it has been raining, you will still join us for some fun.

If a performance is to be cancelled, patrons will be notified via a text message and an email. Earliest notification of a cancelled performance will be on the day of the scheduled performance. Patrons affected by a cancelled performance are invited to exchange their tickets for an alternative performance date/time or receive a lifetime credit to use on future shows.

If a performance goes ahead in such conditions but you are concerned about attending during some slight rain, we are more than happy to exchange your tickets in advance to an alternate date. We definitely don't want you to have an unpleasant experience!

Please FILL OUT THIS FORM to send us a request for a date change.

If you'd like to speak with one of our team, please email seamus@melbourneshakespeare.com.

Question 3

Is there shade cover at the performance?

Accepted Answer

There is no shade cover at our performances so please consider bringing sun protection items including a hat, sunscreen and a water bottle. Umbrellas can not be raised during the performance unless you are seated at the very rear.

Question 4

I've purchased a ticket online. How do I collect it?

Accepted Answer

After you book online you should receive a confirmation email with the option to print your ticket or view an online version. There's no need to collect tickets beforehand. Simply print the tickets at home or display your ticket on your phone at the box office. We recommend this option to save paper!

If you don't receive your confirmation email please email seamus@melbourneshakespeare.com and we can resend it to you.

Question 5

Are your productions suitable for children? Can I bring my dog?

Accepted Answer

Are your productions suitable for children?
Yes! All Melbourne Shakespeare Company productions are created with young people in mind. Although some of Shakespeare's work deals with mature themes, we communicate the language through song and dance so it's able to be understood by all ages! There is no swearing in our performances and all fight scenes are highly choreographed. We highly recommend talking about the themes of the play with your child beforehand if you are concerned they may become distressed.
 
Can I bring my dog?
We encourage you to consider how your furry friend copes with noise and crowds before bringing them along. If you have a dog who barks at people, the first sign of movement or noise we recommend leaving them at home but if you know they'll simply lay back and enjoy the grass (and singing) - of course! Come one come all. Melbourne Shakespeare Company reserves the right to ask you to remove your dog if they are disrupting audience members or audience's experience of the performance at any point.

Question 6

How can I stay informed about your upcoming performances or open auditions?

Accepted Answer

We share everything on our social media platforms, on our website and through our e-news. You can search for us online by entering Melbourne Shakespeare into Facebook and Instagram, keep an eye on our website or sign up to our newsletter below.

JOIN OUR NEWSLETTER

Question 7

Are there chairs provided for the performances?

Accepted Answer

Malvern
Seating is not provided for our Malvern Seasons. Patrons are encouraged to bring picnic blankets or folding chairs. If you bring a folding chair, you will be encouraged to sit near the back of the audience as to not obstruct the view of patrons on picnic blankets.

St Kilda
Seating is provided for our St Kilda Seasons.

Please contact seamus@melbourneshakespeare.com if you have any questions about the provided seating.

Question 8

Can I bring food or drink to the show?

Accepted Answer

For our outdoor performances, patrons are welcome to bring your own, food or drinks. Our Malvern Seasons are held in a picnic-style set up, whereas our St Kilda Seasons are a more typical seated set up.