Melbourne Shakespeare Company – Privacy Policy

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1. Who We Are Melbourne Shakespeare Company (MSC, "we", "us") is a not-for-profit theatre company that produces outdoor theatre and family theatre in Melbourne, Victoria. Contact: info@melbourneshakespeare.com | +61 456 061 856

 

2. What Information We Collect

• When you book tickets: Name, email address, phone number, and booking details. Tickets are sold through TryBooking, which processes payments under its own privacy policy.

• When you join our newsletter or fill in a lead form on Facebook or Instagram: Your name and email address.

• When you contact us or send a form: Information you send us (for example, an exchange or date change request).

• When you visit our website or social pages: Information about your device, the pages you view, and how you arrived, collected through cookies and similar technology.

We collect this information directly from you and automatically through cookies and similar tools. It is held in the systems of the service providers listed in Section 5.

 

3. How We Use It

• To process bookings, send confirmations, and handle exchanges.

• To contact you about your booking, including text or email updates if a performance is cancelled.

• To send you our newsletter and news about upcoming shows, if you have subscribed.

• To understand how people find our shows and to improve our marketing.

• To show our ads to people who may be interested in our productions.

 

4. Cookies, the Meta Pixel and Advertising Our website and booking pages use cookies and similar tools, including the Meta Pixel. These help us measure visits and bookings from Facebook and Instagram, and show our ads to relevant people. Meta may collect information about your visit and use it under its own privacy policy. Our ticketing provider may also use its own tracking.

You can control this through your browser settings and your Facebook and Instagram ad preferences.

 

5. Who We Share It With We share information only with the services that help us run MSC:

• TryBooking (ticketing and payments)

• Wix (our website)

• Ghost (our newsletter)

• Meta (Facebook and Instagram advertising and measurement)

Some of these providers store or access information outside Australia. We do not sell your personal information.

 

6. Marketing Emails We send marketing emails only to people who have subscribed or asked to hear from us. Every email names Melbourne Shakespeare Company and includes a free unsubscribe link. We act on unsubscribe requests within 5 working days. You can also email info@melbourneshakespeare.com at any time to stop direct marketing.

 

7. Security and How Long We Keep Information We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We keep it only as long as we need it for the reasons above or as the law requires. If there is a data breach likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner as required by law.

 

8. Your Rights and Complaints

• Access and Correction: You can ask to see the personal information we hold about you, and ask us to correct it, by emailing info@melbourneshakespeare.com. We will reply within a reasonable time, usually 30 days.

• Complaints: If you think we have breached the Australian Privacy Principles, email us with the details. We will acknowledge your complaint, investigate it, and reply in writing. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

 

9. Changes We may update this policy from time to time. The latest version will always be published on this page.